We’re sorry to see you go. You can ask us to permanently delete your Aliza One account (Customer or Partner) and the personal data linked to it. This page explains how, and what happens next.
How to request deletion
- Fill in the form below with the mobile number registered on your account.
- Click Send Deletion Request. Your email app opens with a ready-to-send message to support@alizaone.com. Send it from any email address.
- We verify the request with a call or OTP to your registered mobile number and delete the account within 7 working days. We will confirm once it is done.
Prefer not to use the form? Email support@alizaone.com from the registered address, or write to us with your registered mobile number and the words “Delete my account”.
What gets deleted
| Data | What we do |
|---|---|
| Profile (name, mobile, email, photo) | Permanently deleted |
| Saved addresses and location data | Permanently deleted |
| Reviews and ratings | Deleted or anonymised |
| Notification tokens and device data | Permanently deleted |
| Partner KYC details and subscription records | Deleted, except records we must keep by law |
What we may keep
We retain a limited set of records that we are legally required to keep, such as order invoices, GST and payment records, for the period required by Indian tax and accounting laws. These are kept securely, are not used for any other purpose, and are removed when the retention period ends. We may also keep minimal information needed to prevent fraud or resolve a pending dispute.
Questions? See our Privacy Policy or contact support@alizaone.com.